All the following are taken from actual customer emails:
Hi Doug I received the bracelet on April 13th. It is really nice but unfortunately I am going to have to return it.I didn’t realize how heavy it was going to be and as I have a strained tendon in my wrist and it is just too heavy to wear.What is the address for the return? Thanks so much for sending and I wish that I could wear it! Cheers, Lynne
i recently purchased this Solo Lobo bracelet from sausalito jewelry at first you are a little hesitant about buying a product that you can’t try on or even feel the weight of it.i called the company and received a wonderful response from doug the owner.he took the time to tell me every detail about this beautiful bracelet without rushing.well let me tell you i am a very big jewelry person and i have a few other bracelets one also from bali but this one is the most beautiful one i have ever set eyes on.it is truly a master piece.doug was wonderful and the shipping was lightning fast,shipped on friday from california received on monday in new york.how about that.i have referred other people to your beautiful web site,and i will continue to shop with you.i thank you for your time and honesty in my purchase could not be happier.thank you.
I am SO glad that I TRUSTED what I saw on your website, because I couldn't be MORE PLEASED with my purchase! It was a WYSIWYG! (What You See Is What You Get!). The price was excellent (saving me HUNDREDS on something similar) and the quality, weight and beauty was OUTSTANDING!!! Thanks so much! I have more items on my wish lust, so I'll be back! Via
My darling Doug…worth the wait! Dave loves this. You rock! Thanks. Many thanks… Warmest regards, Kat Happy après Halloween
Thanks Doug! Nice to know I'm working with actual people and not automated email. I'm sure my sister will love the jewelry!!
Hello Doug. Thank you for the super fast shipping, I received my bracelet today. It is beautiful, actually better than I expected. Such a quality piece at an amazing price. This was my trial piece and no doubt I will be purchasing more! I am so happy I stumbled on to your website. Thank you for sharing these quality items. Beth
Doug the necklace and pendant arrived and I just wanted to tell you that it is really beautiful and the quality was what I had hoped for. Thank You , Jean
Bracelet received and we love it! Thank You for keeping me updated. Vera
Thank you Doug! I should have it by Father’s Day. My husband loves the bracelet I purchased from you last year (maybe 2yrs) at Christmas. Many thanks, Take care, Kat Thank you thank you thank you thank you thank you! Your package arrived today. Thank you. And a very wonderful Father’s Day to all of you who are Dads… Take care, Kat
Doug: just received my order of Urban Wayfarer and Soaring Silver Bracelets. Absolutely beautiful. I ordered them for my wife's and my anniversary. She loves it and so do I. Had been contemplating buying a silver bracelet from another source, glad I happened upon your website. Anyone wanting an excellent bracelet shouldn't look anywhere else. Thanks, Rocky
Hi Doug, The bracelet arrived today and I LOVE it! The combination of beautiful craftsmanship, simple yet elegant design and substantial weight make it a keeper. I'm glad I held out for the 8". Thanks so much for the friendly, personal service. I won't hesitate to recommend the Sausalito Silver Company to anyone looking for quality jewellery at a great price. Regards, Carol
I just want to thank you for this order which arrived as requested at my hotel. All items surpassed my expectations, and I'll certainly be recommending you to anyone looking for silver jewellery. Thanks again Carole
Hi Doug, got my bracelet today. love love love it! Thanks for the fast service and the quality piece of jewelry. I'll be back for more! Wendy
thank you again for everything the good conversation and the bracelet can't wait to see it. and as i said we are silver folks so you will hear from me again with an order thank you so much for taking time out to send me a personal note. queenie
The bracelet I ordered arrived yesterday and it is perfect. I'm sure my husband will love it, and I can't wait to give it to him for our silver anniversary. Thanks so much for your great quality jewelry and fast service! Melba
Doug, Just want to tell you I got everything and it is stunning work. I couldn't be happier!!! Thank You Fiona
You have the easiest online site to navigate and shop. Maybe that is a good thing for all, except my pocket book! I have now made two purchases from you, one from my Ipad while traveling, and the other from my home computer. Both purchases were easy to find, and easy to purchase. Now I get a lifetime 10% savings! You are amazing, and I thank you. Cynthia
Any suggestions to improve this website? Obviously, I am still pleased as I keep buying! Cynthia
Hi Doug - I got my Bali High bracelet yesterday - that was fast! OMG, it's fantastic! Incredibly substantial and beautifully made. I especially love the clasp with all its dot and scroll detail and clever closing mechanism. Your description of this item was perfect - it really is silky smooth against the wrist. Simply stunning. I will truly treasure this piece and tell everyone who admires it where I got it. And I will definitely order more items from you given my first experience with Sausalito Silver Company. I honestly didn't catch the price difference between what I paid and what you listed this bracelet for on the site until you mentioned it in your email below. Since I've felt the weight of the actual piece and seen the superb workmanship, I really do know what kind of bargain I got. Thank you for honoring the amount your system charged. I won't forget it, and I will be back as a loyal customer. Kind Regards, Barb
Dear DAVE,[sic] I just opened the box,all I can say..IT IS so beautiful. I know My husband will love it! Your workmanship is outstanding! So happy I found you by searching!! Thank you so much!! MERRY CHRISTMAS!! Marilyn
Hi Doug, I received my bracelet yesterday. That was incredibly fast. It is beautiful - I love it! Thank you for superb service and jewelry! Merry Christmas and have a healthy New Year! Maryann
Doug, I received my order on Saturday and they are EXACTLY what I was looking for!! Thanks so much! Excellent customer service! Some of the other companies I've ordered from could learn a lot about that from you !!! HAPPY HOLIDAYS, Barb
Hi Doug, I gave the bracelet to my boyfriend today for his BD and he loved it! You were right to recommend this one to me in my confusion over which one to choose. It looks great on him, is heavy and very masculine. Check out upscale store neiman Marcus online, men's bracelets. There is one that Ed hardy has assigned his name too, made in Bali, $1200. Looks so similar, yours is nicer however, better clasp. Thx for the quick shipping too, came in plenty of time for BD. Every moment you get is a gift. Spend it on things that matter. Leona
Hey Doug I just wanted you to know that I received my bracelet this afternoon. I have to say that it is rare that a product looks as good or better than an image on a computer screen. However, the bracelet has far exceeded my expectations. The quality and weight are exceptional. Thanks again for your professionalism and I look forward to purchasing more of your products in the future. Sincerely, Ed p.s Happy Thanksgiving!
Hi Doug - Happy Thanksgiving ! I received my necklace yesterday and am well pleased with the quality and the fit. My pendants look beautiful on the necklace. Thanks, Kathy
Hi Doug! I got my Poetry Bracelet today and I LOVE LOVE LOVE IT!!!!! Thank you again for such wonderful service! Have a great rest of the day!
DEAR DOUG, THANK YOU FOR THE HEAVY BRACELET, IT ARRIVED TODAY. WOW,WICKED!!! MY BOYFRIEND LOVES HIS BIRTHDAY PRESENT, HE'S FINALLY BEGINNING TO LOOK HOT. HE SAID THAT LOTS OF PEOPLE STARE AT IT, TRUST ME, YOUR STORE HAS THE BEST SILVER JEWELRY ON THE WEB! AND AT THE RIGHT PRICES. YOU WILL BE HEARING FROM ME SOON. REGARDS M P
Just wanted to send a quick thanks for doing such a great job. I just purchased the Gatsby Daisy bracelet and it far exceeded my expectations. I have purchased alot of silver over the years and this is excellent workmanship with quality silver. I have and will recommend Sausalito Silver in months ahead and thanks again. It's refreshing to see that there are still companies that "get" what it takes to build a business-quality product with excellent service. Jo
Received the order on Tuesday - your Monday. Beautiful earrings I don't know which pair to wear! Thanks so much. Your customer in New Zealand. Will spread the word as I show off my lovely earrings! Kind regards, Pat
Doug, Perfect fit! Great piece, could not have been any smoother working with you. I will be a return customer. Best regards, Scott
Dear Doug, Wow!! I was a bit nervous purchasing jewelry online and I was quite impressed when I opened the box. The men's bracelet looks beautiful and I will let you know after he opens it tomorrow on his birthday. As for the women's things, I can't wait to wear them, but don't want to make him suspicious, so I will have to wait until he opens his gift! My bracelet fits perfectly and I have a small wrist! I truly appreciate your assistance with mailing it promptly and I have already shared your website with friends! Regards, Adrianne
Hi Doug, I received my BEAUTIFUL bracelet on Friday! That was fast! It is better than I imagined! Thank you so much for the polishing cloth. This will come in handy and just what I need to keep my bracelet looking great. I can't wait to show my friend at work this bracelet. She loves Indonesian silver, too. Thank you for your great service and conversation. I have several items on my list I will be calling you to send me when the budget allows. When I get to Chino for warbird stuff, I will call you. Hopefully, you can drive up to the airport for some "round sound" and to check out some real airplanes (not the screaming loud and unpersonable jet stuff!) Maryann
Got the bracelet. Beautiful as usual. Thank you very much! Greg
Doug Received in good order today and it is perfect. Especially the heavy duty clasp. Looks even better than on your website. Please use me as a rave review if desired. Thanks.Sent from my iPhone. Joe
doug, I got the chain bracelet today and you were right, heavy,,well made , all of the things I was looking for in a sliver bracelet, you are a man of your word; and that’s hard to come bye these days. if the necklace is anything like the the bracelet I will be so happy. your friend in silver quality,,,david. also I hope you stay in business so we can do more together. thanks again,,, and it s a joy talking to you you’re a fine man and under different times we could have been best of friends, take care david
Doug, One other note.... You guys have really good products with unique, excentric selections. Customer service is good too! Thus, it makes it easy to be a return customer. Perhpas next time I will shop for myself. Not to mention, she really seems to enjoy her jewelry!!! Best, Brian
WOW!!!! WHAT MAGNIFICENT SERVICE. I HAD NO IDEA MY NECKLACE WOULD ARRIVE SO FAST. I AM GOING TO WEAR IT TO CHURCH TONIGHT. IT IS ALSO GORGEOUS AND JUST WHAT I WANTED....EXCELLENT IN EVERY WAY. THANK YOU SO MUCH. MARY ANN LEE
Love the Bali bracelets: I first ordered the Bunga Padi Bracelet and it was beautiful! Thought it was just what I wanted however, I couldn’t resist and needed more “bling”. As a woman, I was hesitant but I jumped right in and ordered the Duke 8” for men. It was perfect and exactly what I wanted. I now wear it everyday. I always get compliments and asked where I get my jewelry. I tell them “Sausalito Silver”! Thanks again and your fast priority shipping. Happy Holidays! Can’t wait to try mor pieces. Bonnie
Hi Doug, Just wanted to let you know I received the package Saturday and I love the earrings. The pair I bought to replace the one lost is quite similar (as close as I probably can get) and I really appreciate correcting the shipping error so quickly. The other pair I gave as a gift and she loved them as well. I will definitely refer you to my friends. Thanks again and Happy Holidays! Maria
Good morning! I just put on a pair of your earrings and thought an email was in order. My husband gave me several of your pieces for Christmas, and I love every one of them. I am impressed by your quality, and my husband was extremely impressed with your customer service. After placing the order, my husband received a phone call from your company to explain that his order would be arriving a few days later than expected. (This was not a problem on our end since there was still plenty of time before Christmas.) My husband was amazed that your company took the time to contact him and inform him of the minor shipping delay. This kind of customer service is unheard of these day,s but you now have customers for life because of this attention to detail. I can't wait to see what he gives me for my birthday! Thank you! SW
Wow, you folks are terrific! Love your service and am crazy about your jewelry. This wasn't my first order and it certainly wont' be my last. Thanks - Charlene
Hi Doug, I just received my shipment today and I am very pleased. I wanted to say thank you for shipping it out so quickly, I really do appreciate it and I hope you have a great Holiday. Thanks, Rachel
Doug, I received the order today and, as always, everything was lovely. I know my daughters will enjoy their gifts. Have a great holiday! Kim
My order arrived today and it is beautiful. I appreciate your prompt service as the necklace is to be a Christmas present for my daughter-in-law. I am sure she will love it. Dolores
Hi Doug, It's Lisa (aka Kristie) haha. I just wanted to let you know I just received the bracelel with my mail.Thanks so much for getting it here. I kept looking in stores and didn't find anything I liked better. I will definately be making a few holiday purchases this week and look forward to ordering more silver from you. Have a happy Thanksgiving! Take care, Lisa--Satisfied customer :)
Hi,received my order yesterday.Thanks for a quality chain at a realistic price.The quick shipping and personal style service are a nice bonus.Thanks again,Tom.
Dear Doug, I wanted to follow-up with you and let you know that the chain was an absolute hit! I just didn't believe the 18" would work, but somehow it did and it's exactly what he has wanted for years. I can't thankyou enough for your personal attention, willingness to go out of your way to see that I was happy and last but not least.... your patience.You made it possible for me to give him a wonderful birthday and I won't forget it. I will tell everyone I know to look you up on line. You're the BEST! Sincerely, Rhonda
Have to tell you that based on your reasonable prices, I was skeptical about what I was going to get....figured it would be junk! Just received my order and I'm absolutely thrilled with the beauty and quality. I will certainly be a returning customer and referring any silver fans I know. Kristin
Doug, I just received the 18" Collar Necklace that you sent. IT IS GORGEOUS! I am absolutely thrilled! It fits great, feels great, and is stunning. Thanks again! Rebecca
I received my order today......the silver collar and earrings are just beautiful! Thank you so much. I am also very impressed with the speed of your delivery!! Thanks again, Denise
Doug, Thanks very much. Your jewelry is beautiful and I had a hard time choosing (as you can tell by the size of my order I couldnt stop at just one). Celeste
Hi Doug, Just wanted to let you know that I got my bracelet yesterday and it is AWESOME!. I will definitely recommend you to all my friends. Thank you! Sincerely, Susan P.S. My e-mail address is just how I am. All my friends get a kick out of it
Thank you Doug...the oval neck collar arrived today and is perfect!!! Kathy
Received my bracelet right on time and I love it! It is a gift for a friend and you did not disappoint!Thank you so much! Jackie
Hi Doug....the silver collar necklace I ordered arrived today. Thank you for the recommendation....it's PERFECT!! Marion
Doug, I was hesitant to order at first, but I am so glad that I did. Beautiful bracelet! Thanks for the fast shipping. I will use Sausalito Silver again in the future. Thanks Scott
Hi Doug, Thanks for your personalized message - what a nice touch! Being a small business owner myself I appreceiate it when someone goes out of their way to provide good customer service. Out of the thousands of rings on the net I chose yours because you specified it was made in Mexico...I lost mine I had bought it in Cozumel on a special vacation to stand in for wedding ring. Wishing you much success in the future!! Leslie
Hi Doug, I received the necklace and it is gorgeous; I hope my maid of honor likes it as much as I do. Thank you, Kathleen
Just a short note to you that I received the bracelet (leather cuff) a couple of days ago and am very pleased with it. It is really cool and I have already had several compliments. You do have some very nice and unique items. I will definitley point any of my friends who are interested in some not so ordinary silver jewlery in your direction. Enjoy Your Day, Roman
Hi Doug.............I received my bracelet today! Thank you sooooooooo much, it's beautiful!! I was just worried it got lost, but like you said our mail is just so slow Well we are expecting about a foot of snow tonight, but we're use to it. Good old New England weather! The kids are happy when it snows so much , because the schools close. Well thanks again for everything. Loretta
My order so far is very beautiful. I appreciate all that you've done to make my shopping experience a great one. Thank you very much! Elizabeth
My bracelet arrived yesterday. I wanted to let you know how pleased I am. It's absolutely beautiful. Thank you. Enjoy the Holidays. Joan
Just wanted to let you know that the collar arrived today. I am very pleased. It is beautiful! Thank you for the great service. It was a pleasure doing business with you. Thanks again. Marilyn
Wow that was fast. I just received my stuff today. I just wanted to say thanks and I love them. Have a great weekend. Lori
The bracelet arrived today, and I just burst open the package...it is so sweet!! It is exactly what I wanted for my girl friend for her birthday. Very nice quality, I am very impressed with your entire business...quality, price, professionalism. I am so glad I was surfing (when I was suppose to be working...)...and found your site From the cold state of Maine! Thanks
I have been so impressed by the quick service and your willingness to be so flexible. The biggest problem with the choker I purchased is that I does not lay correctly with the smaller pendant that I have attached. I am going to go ahead and send it back, but will most likely purchase a different style in the coming weeks. I’ve been grateful for the quality and speed of your service – Please know that I will be a customer in the future!
Thank you very much for being so helpful when I called in the other day. I just wanted you to know that you made my day and I will continue to do business with your company in the future after your response to my complaint. Keep up the good work! Thanks again, Nicole
I received the package on Saturday. BEAUTIFUL! I don't want to take it off! I'm going to be hard-pressed to resist the temptation to order one of everything that you have in stock!
Good morning. I want to start out by saying how much I just love your jewelry! Your hinged hoop CZ earrings have become a staple in my jewelry wardrobe, and whenever I go away I love to wear the eternity ring in place of my real ring that I am so afraid of losing.
Dear Sausalito Silver,
Thanks to your representative Doug's friendly manner and excellent service, I would like you to know I will definitely shop with you again. I have also already recommend this site to friends. Thanks again.
I bought some earrnigs from this site and the guy that owns it is super nice. I made a return and he was really great. Anyway, I thought they had cool earrings and he was great, so I told him I would spread the word.
Thank you for your professionalism and concern, and I hope to be doing much more business with you very soon...your selection is beautiful. I have searched long and hard to find silver jewelry with the craftsmanship that Sausalito silver has shown online.
I received my order today and wanted to take a moment to tell you how thrilled I am with the look and the quality of your work. Your prices are more than reasonable for the quality that you provide.
Thank you for making first class looks so affordable for someone like me who has champagne taste but a beer budget.
Thanx so much for the speedy and always exemplary service...they are beautiful!! You have a lifetime customer. Please inform me if and when any of your chokers or bracelets and earrings are on sale.
Doug...Thanks for taking care of this. I'm sure the "birthday girl" will be very happy with your works of art.
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