All the following are taken from actual customer emails:

Good morning! I just put on a pair of your earrings and thought an email was in order. My husband gave me several of your pieces for Christmas, and I love every one of them. I am impressed by your quality, and my husband was extremely impressed with your customer service. After placing the order, my husband received a phone call from your company to explain that his order would be arriving a few days later than expected. (This was not a problem on our end since there was still plenty of time before Christmas.) My husband was amazed that your company took the time to contact him and inform him of the minor shipping delay. This kind of customer service is unheard of these day,s but you now have customers for life because of this attention to detail. I can't wait to see what he gives me for my birthday! Thank you! SW

Wow, you folks are terrific! Love your service and am crazy about your jewelry. This wasn't my first order and it certainly wont' be my last. Thanks - Charlene

Hi Doug, I just received my shipment today and I am very pleased. I wanted to say thank you for shipping it out so quickly, I really do appreciate it and I hope you have a great Holiday. Thanks, Rachel

Doug, I received the order today and, as always, everything was lovely. I know my daughters will enjoy their gifts. Have a great holiday! Kim

My order arrived today and it is beautiful. I appreciate your prompt service as the necklace is to be a Christmas present for my daughter-in-law. I am sure she will love it. Dolores

Hi Doug, It's Lisa (aka Kristie) haha. I just wanted to let you know I just received the bracelel with my mail.Thanks so much for getting it here. I kept looking in stores and didn't find anything I liked better. I will definately be making a few holiday purchases this week and look forward to ordering more silver from you. Have a happy Thanksgiving! Take care, Lisa--Satisfied customer :)

Hi,received my order yesterday.Thanks for a quality chain at a realistic price.The quick shipping and personal style service are a nice bonus.Thanks again,Tom.

Dear Doug, I wanted to follow-up with you and let you know that the chain was an absolute hit! I just didn't believe the 18" would work, but somehow it did and it's exactly what he has wanted for years. I can't thankyou enough for your personal attention, willingness to go out of your way to see that I was happy and last but not least.... your patience.You made it possible for me to give him a wonderful birthday and I won't forget it. I will tell everyone I know to look you up on line. You're the BEST! Sincerely, Rhonda

Have to tell you that based on your reasonable prices, I was skeptical about what I was going to get....figured it would be junk! Just received my order and I'm absolutely thrilled with the beauty and quality. I will certainly be a returning customer and referring any silver fans I know. Kristin

Doug, I just received the 18" Collar Necklace that you sent. IT IS GORGEOUS! I am absolutely thrilled! It fits great, feels great, and is stunning. Thanks again! Rebecca

I received my order today......the silver collar and earrings are just beautiful! Thank you so much. I am also very impressed with the speed of your delivery!! Thanks again, Denise

Doug, Thanks very much. Your jewelry is beautiful and I had a hard time choosing (as you can tell by the size of my order I couldnt stop at just one). Celeste

Hi Doug, Just wanted to let you know that I got my bracelet yesterday and it is AWESOME!. I will definitely recommend you to all my friends. Thank you! Sincerely, Susan P.S. My e-mail address is just how I am. All my friends get a kick out of it

Thank you Doug...the oval neck collar arrived today and is perfect!!! Kathy

Received my bracelet right on time and I love it! It is a gift for a friend and you did not disappoint!Thank you so much! Jackie

Hi Doug....the silver collar necklace I ordered arrived today. Thank you for the recommendation....it's PERFECT!! Marion

Doug, I was hesitant to order at first, but I am so glad that I did. Beautiful bracelet! Thanks for the fast shipping. I will use Sausalito Silver again in the future. Thanks Scott

Hi Doug, Thanks for your personalized message - what a nice touch! Being a small business owner myself I appreceiate it when someone goes out of their way to provide good customer service. Out of the thousands of rings on the net I chose yours because you specified it was made in Mexico...I lost mine I had bought it in Cozumel on a special vacation to stand in for wedding ring. Wishing you much success in the future!! Leslie

Hi Doug, I received the necklace and it is gorgeous; I hope my maid of honor likes it as much as I do. Thank you, Kathleen

Just a short note to you that I received the bracelet (leather cuff) a couple of days ago and am very pleased with it. It is really cool and I have already had several compliments. You do have some very nice and unique items. I will definitley point any of my friends who are interested in some not so ordinary silver jewlery in your direction. Enjoy Your Day, Roman

Hi Doug.............I received my bracelet today! Thank you sooooooooo much, it's beautiful!! I was just worried it got lost, but like you said our mail is just so slow Well we are expecting about a foot of snow tonight, but we're use to it. Good old New England weather! The kids are happy when it snows so much , because the schools close. Well thanks again for everything. Loretta

My order so far is very beautiful. I appreciate all that you've done to make my shopping experience a great one. Thank you very much! Elizabeth

My bracelet arrived yesterday. I wanted to let you know how pleased I am. It's absolutely beautiful. Thank you. Enjoy the Holidays. Joan

Just wanted to let you know that the collar arrived today. I am very pleased. It is beautiful! Thank you for the great service. It was a pleasure doing business with you. Thanks again. Marilyn

Wow that was fast. I just received my stuff today. I just wanted to say thanks and I love them. Have a great weekend. Lori

The bracelet arrived today, and I just burst open the package...it is so sweet!! It is exactly what I wanted for my girl friend for her birthday. Very nice quality, I am very impressed with your entire business...quality, price, professionalism. I am so glad I was surfing (when I was suppose to be working...)...and found your site From the cold state of Maine! Thanks

I have been so impressed by the quick service and your willingness to be so flexible. The biggest problem with the choker I purchased is that I does not lay correctly with the smaller pendant that I have attached. I am going to go ahead and send it back, but will most likely purchase a different style in the coming weeks. I’ve been grateful for the quality and speed of your service – Please know that I will be a customer in the future!

Thank you very much for being so helpful when I called in the other day. I just wanted you to know that you made my day and I will continue to do business with your company in the future after your response to my complaint. Keep up the good work! Thanks again, Nicole

I received the package on Saturday. BEAUTIFUL! I don't want to take it off! I'm going to be hard-pressed to resist the temptation to order one of everything that you have in stock!

Good morning. I want to start out by saying how much I just love your jewelry! Your hinged hoop CZ earrings have become a staple in my jewelry wardrobe, and whenever I go away I love to wear the eternity ring in place of my real ring that I am so afraid of losing.

Dear Sausalito Silver,
Thanks to your representative Doug's friendly manner and excellent service, I would like you to know I will definitely shop with you again. I have also already recommend this site to friends. Thanks again.

I bought some earrnigs from this site and the guy that owns it is super nice. I made a return and he was really great. Anyway, I thought they had cool earrings and he was great, so I told him I would spread the word.

Thank you for your professionalism and concern, and I hope to be doing much more business with you very soon...your selection is beautiful. I have searched long and hard to find silver jewelry with the craftsmanship that Sausalito silver has shown online.

Dear Doug,
I received my order today and wanted to take a moment to tell you how thrilled I am with the look and the quality of your work. Your prices are more than reasonable for the quality that you provide.
Thank you for making first class looks so affordable for someone like me who has champagne taste but a beer budget.

Dear Doug,
Thanx so much for the speedy and always exemplary service...they are beautiful!! You have a lifetime customer. Please inform me if and when any of your chokers or bracelets and earrings are on sale.

Doug...Thanks for taking care of this. I'm sure the "birthday girl" will be very happy with your works of art.