All the following are taken from actual customer emails:

Hi Doug. I wanted to let you know that my jewelery arrived today safe and sound. I absolutely love, love, love all of it! It's so solid, bold and beautiful! I was a little nervous about ordering jewelery online, but I have to say, the quality and uniqueness of each piece is unbelievable. Like you guessed, the chain is a perfect size for me. I guess if I would have done anything different, I would have ordered the diamond cut lace silver ring in a size six instead of seven. I wasn't sure which finger I would prefer to wear it on, so it's a little loose, but not detrimental. I will definately be recommending Sausalito Silver Co. to my friends! Thank you so much for the excellent customer service and product. I'm very happy! Kim

your e-mail friend Virginia. You were SUCH a help on my last order and I can't get the company on its website although there are dozens of references. And I think you are the BIG CHEESE there anyway. Sixty-five is SO young compared to 87!!! I got the 4 silver "SERENITY PRAYER" bracelets. They are absolutely BEAUTIFUL. I gave them to my daughters following the interment of their father's ashes and they were just THRILLED WITH them. Guess what? I want one for MYSELF. It was hard to give them away!!! So I would like to order one more. Could you help me figure out how to do that? I have my Visa Charge card right here. I can't remember just how I did it before but know you are SHARP as you even added one on at the last minute etc. At my age, I don't have any time to waste, so ON WITH THE PROCESS! Thanks a million in advance.

I recently purchased the Black Leather Men's Sterling Silver Cuff Bracelet from your website. I just wanted to tell you how pleased I am of this bracelet. It is truly beautiful. I've had nothing but glowing compliments on it, since I've been wearing it. Thanks again and I'll be back to get some bracelets from you. Martin

Hi Doug, I thought I was the president (no one told you about the coup d'etat?). Now when I look in the dictionary for customer service, there will be no words only your face, (Smiling of course). You are guaranteed to get repeat business from me and I will of course tell all my friends (already told 2). The other great thing that happened was I met you.(cyber speaking of course :-)) Thank you again for your professionalism. Sandra

I just received the package, the picture didn't do justice to the actual pendant! It is beautiful. Thank-you for the prompt service and quality product. I will be buying more from you. Debra

Doug I just got my ring and it is perfect! Just what I was looking for. Thanks for all your help with my questions, quick shipping and a great product! lisa

She LOVED the bracelet!! I will definitely be ordering through your company again! Thank you for the beautiful quality and excellent service you provide!!!!!

I received the cuff bracelet yesterday and love it! You handle some of the best men's bracelets I've seen on the net, and offering 2nd day free delivery is great. So I just wanted to say THANKS....and keep up the good work. Larry

Just wanted to let you know that the collar arrived today. I am very pleased. It is beautiful! Thank you for the great service. It was a pleasure doing business with you. Thanks again. Marilyn

Wow that was fast. I just received my stuff today. I just wanted to say thanks and I love them. Have a great weekend. Lori

The bracelet arrived today, and I just burst open the package...it is so sweet!! It is exactly what I wanted for my girl friend for her birthday. Very nice quality, I am very impressed with your entire business...quality, price, professionalism. I am so glad I was surfing (when I was suppose to be working...)...and found your site From the cold state of Maine! Thanks

I have been so impressed by the quick service and your willingness to be so flexible. The biggest problem with the choker I purchased is that I does not lay correctly with the smaller pendant that I have attached. I am going to go ahead and send it back, but will most likely purchase a different style in the coming weeks. I’ve been grateful for the quality and speed of your service – Please know that I will be a customer in the future!

Thank you very much for being so helpful when I called in the other day. I just wanted you to know that you made my day and I will continue to do business with your company in the future after your response to my complaint. Keep up the good work! Thanks again, Nicole

I received the package on Saturday. BEAUTIFUL! I don't want to take it off! I'm going to be hard-pressed to resist the temptation to order one of everything that you have in stock!

Good morning. I want to start out by saying how much I just love your jewelry! Your hinged hoop CZ earrings have become a staple in my jewelry wardrobe, and whenever I go away I love to wear the eternity ring in place of my real ring that I am so afraid of losing.

Dear Sausalito Silver,
Thanks to your representative Doug's friendly manner and excellent service, I would like you to know I will definitely shop with you again. I have also already recommend this site to friends. Thanks again.

I bought some earrnigs from this site and the guy that owns it is super nice. I made a return and he was really great. Anyway, I thought they had cool earrings and he was great, so I told him I would spread the word.

Thank you for your professionalism and concern, and I hope to be doing much more business with you very soon...your selection is beautiful. I have searched long and hard to find silver jewelry with the craftsmanship that Sausalito silver has shown online.

Dear Doug,
I received my order today and wanted to take a moment to tell you how thrilled I am with the look and the quality of your work. Your prices are more than reasonable for the quality that you provide.
Thank you for making first class looks so affordable for someone like me who has champagne taste but a beer budget.

Dear Doug,
Thanx so much for the speedy and always exemplary service...they are beautiful!! You have a lifetime customer. Please inform me if and when any of your chokers or bracelets and earrings are on sale.

Doug...Thanks for taking care of this. I'm sure the "birthday girl" will be very happy with your works of art.